CATI System

Computer Assisted Telephone Interviewing

Redca Mk Research S.A. has a telephone unit to perform surveying implemented in Gandia Integrates Catinet: 33 posts CATI.

What are the benefits?

SPEED

Because it allows simultaneous recording of interviews and because the programme itself Gandia CatiNet, runs automatically the existing different filters.

QUALITY

Because it allows a real-time monitoring of the number of interviews and a follow-up to the compliance..

AUTOMATION

The system Gandía Integra CatiNet offers the total automation of telephone interviews, carried out with the best practices.

Questionnaires

Programming and design of questionnaires.

CONTROL

Control of samples and calls.

CALLS

Incoming and outgoing calls.

LOG

Log open questions of interpretation.

Quota Control and filters

…monitoring the status of the calls.

REPORTS ON SAMPLES

Quotas, the new call attempts, call status and productivity.

ENCODING

Encoding and editing data.

DATA EXPORT

Direct Export of data.

TABULATION

Tabulation of results.

Redca Mk Research offers their clients the possibility of connection to the system in order to be aware at all times of the evolution of the study, to know the number of concluded interviews, hours dedicated to the study, graphics of each item and variable, partial tabulations, etc

Permanent team of CATI interviewers.

Audio recording of all interviews.

We make CATI surveys in languages: English, French.